We'll go over the top 10 essential elements that every site must have if it's going to be successful. Then we'll provide a list of useful resources that you can use to optimize your site's performance.
Read on to learn how you can simplify the design of your web site to improve its effectiveness and really get your profits to soar!
Now that we've covered what you shouldn't have on your site, it's time to review what you should include. If you have all these elements on your site, you'll be well on your way to success!
ESSENTIAL ELEMENT #1: ATTENTION-GRABBING HEADLINE
The first thing people see when they visit your site should be a compelling headline that describes the most important benefit your product or service offers. The headline is THE key element of your site. It's what will persuade your visitors to stick around and check out what you have to offer.
Your headline should be well-written: clear, concise, and to the point. It should also be enticing. You want to pique your visitors' interest and make them eager to learn more about what you're selling. You can do this by emphasizing what your product or service can do for them.
Once you've crafted a compelling headline, format it so that it stands out from the rest of the text. It should be the first thing that catches your visitors' attention. Use a large font size, bolding, italics, a different color -- whatever suits the style of your web site.
ESSENTIAL ELEMENT #2: USER-FRIENDLY NAVIGATION
As we said above, nothing drives your customers away faster than confusing or complicated navigation! Your customers should be able to know where they are on your site at all times, and should easily be able to find pages they've already visited.
Make sure your navigation bar or menu is clearly accessible and easy to understand. It should be exactly the same on every page of your site, and be located in exactly the same place. Your customers shouldn't have to hunt for it.
Remember: when it comes to navigation, consistency is the key!
ESSENTIAL ELEMENT #3: EFFECTIVE SALESCOPY
The words you use to describe your product and its benefits are the key to the success of your business. Your salescopy is the only contact you'll have with the vast majority of your visitors. That's why you have to make the most of it!
Your salescopy should:
- Immediately draw the reader in with exciting benefits and enticing copy so you can lead them toward the sale.
- Establish your credibility -- nobody will buy from you if they don't feel they can trust you.
- Describe the benefits of your product or service and explain WHY your visitors need it.
ESSENTIAL ELEMENT #4: A CLEAR "CALL TO ACTION"
If you want people to buy your products or services, you have to tell them how to do it! Don't leave them guessing.
You have to explain exactly what you want them to do, and you have to make it easy for them to do it. If you want them to buy a product, present them with a call to action like this:
"Click here now to order your six-month supply of Product X"
Provide your customers with clear, easy-to-understand instructions on how to make a purchase, and let them know what they can expect when they click on the link that leads them to the order page.
ESSENTIAL ELEMENT #5: WELL-CHOSEN IMAGES
Images can really help people visualize your products or services and their benefits. Be sure to include photos of every product you sell. Attractive product shots can really boost your sales!
If you have a lot of products for sale, use "thumbnails" that link to larger images. This will make your pages load more quickly.
If you're selling electronically delivered products such as eBooks or software, you may want to create simulated product shots to represent them. This is guaranteed to boost your sales by making your product seem more tangible.
Including pictures of yourself and your staff helps to personalize your business and reminds customers they're interacting with real people, not just a web site.
In addition, you should post photos of satisfied customers beside their testimonials. This will add credibility to their statements and show your visitors that they're not just figments of your imagination!
ESSENTIAL ELEMENT #6: A STRONG OPT-IN OFFER
Most first-time visitors don't make a purchase. However, the fact they've come to your site in the first place means they're at least curious to see what you have to offer.
In order to pursue a relationship with these potential customers, you should collect their e-mail addresses by encouraging them to subscribe to a free newsletter or free download. This will give you the chance to send them updates and information, develop relationships with them, and enable them to trust you enough to buy from you!
Opt-in offers like this are a great way to turn visitors into customers and really maximize your sales.
Your opt-in offer should be clearly linked to each page of your web site or, if possible, actually included on each page. One less click means losing fewer potential subscribers!
ESSENTIAL ELEMENT #7: TESTIMONIALS
The best way to establish credibility is to provide evidence that your product or service really works. And the best way to do that is to include testimonials from satisfied customers that explain how your product or service has helped improve their lives.
Be sure to include the name of your satisfied customers as well as where they live. You should also provide a small picture of them. This will personalize their messages and demonstrate that they're real people who've enjoyed real benefits from your product.
It's a good idea to have a few of your best testimonials featured right on your homepage, for instant credibility. However, you should also have a separate testimonials page as well. The more satisfied customers you can show to reluctant shoppers, the better.
ESSENTIAL ELEMENT #8: AN "ABOUT US" PAGE
People are often hesitant to buy things online. They miss the personal interaction of doing business face to face. The best way to overcome their reluctance is to include an "About Us" page that provides information about you, your staff, and your business.
Be sure to include pictures of yourself and your staff members. This shows your customers they're doing business with real people and will help ease any worries they might have.
ESSENTIAL ELEMENT #9: AN FAQ PAGE
It's a good idea to include a "Frequently Asked Questions" page on your site. This is where you list the questions most commonly asked by your customers and provide answers to them. It allows your visitors immediate access to the answers they need before they'll consider buying your product or service.
ESSENTIAL ELEMENT #10: YOUR CONTACT INFO
In order to close sales and establish your credibility, you have to provide full contact information on your site. This includes your mailing address as well as fax and phone numbers. Businesses that only include e-mail addresses come across as unprofessional and possibly even disreputable.
Make sure your contact information is clearly visible on every page of your site. This will make it easy for customers to know how to reach you if they want to get more information or buy a product.
FINAL THOUGHTS
Once the hot weather starts luring your customers to the beach instead of your web site, take advantage of the lull by going through your site with a fine-toothed comb.
Create a list of "must-do" actions you can take to optimize its performance. Figure out where you can get rid of non-essential clutter and simplify the sales process. Don't forget, streamlined sites generate more sales!
Take the time to browse through other sites (including those of your competitors) to see how your site compares and get ideas for improvement. What do you like about their sites? What do you find annoying about them? This will help you get an idea of what to include and what to avoid on your own site.
After you've made some improvements, ask some friends to go through your site. How hard is it for them to get from page to page? Can they easily find their way back to pages they've already visited? Are they confused by any aspect of your sales process? Do they find your site appealing?
Remember: you can never do too much testing!
The simpler and more user-friendly your site is, the more sales it will generate. It's as simple as that. So you should always be thinking about how you can remove any unnecessary clutter, confusing links, or visual eyesores to let your sales copy stand out.
USEFUL RESOURCES FOR IMPROVING YOUR SITE DESIGN
Finally, here's a list of resources you can use to maximize the effectiveness of your site:
- Web Page Analyzer
http://www.websiteoptimization.com/services/analyze/ A free web tool that determines how long it takes for each of your web pages to load. It also points out which parts of your page are causing problems.
- WebGraphics Optimizer
http://www.webopt.com/ A great tool for optimizing and compressing images for online use. You'll be amazed at how much faster your site downloads once you've reduced the file size of your graphics!
- AnyBrowser.com
www.anybrowser.com Features a helpful tool that allows you to view your web site as it appears in all of the major browsers. The site also offers free HTML software, tools that allow you to validate your HTML code, etc.
- NetMechanic
http://www.netmechanic.com Features detailed information and advice on how to improve your site performance, including webmaster tips and information on how to check your server.
- SitePoint
http://www.sitepoint.com Features articles and tutorials on all aspects of web site design. It also offers different software for sale.
- Builder.com
http://www.builder.com Offers articles with related trialware, as well as e-newsletters, a discussion center, online courses and library, and product reviews. The articles are rated and include readers' comments.
- Webmonkey
http://www.webmonkey.com A web developer's resource sponsored by Lycos.com. It includes a how-to library as well as reference tools.
- WebDeveloper.com
http://www.webdeveloper.com A site for web developers with articles, and forums on different coding types, scripting, e-commerce, etc.